Shipping / Refund Policy

Shipping Policy: The Basics

We are excited to deliver your DREAD IX leather goods with care and precision. Each order is prepared for shipment with attention to presentation, protection, and accuracy.

Please review this policy before placing your order. Shipping and delivery estimates are provided in good faith but are not guaranteed unless specifically stated by the shipping carrier.

Processing Times

In-stock orders are generally processed within 2-4 business days, excluding weekends and holidays, after your order confirmation is received.

Made-to-order, customized, limited-production, or pre-order items may require additional processing time. When applicable, estimated processing or shipping information will be provided on the product page.

Processing time is separate from carrier transit time. During product launches, holidays, promotional events, or periods of unusually high order volume, processing may take longer.

Shipping Rates & Delivery

Shipping charges are calculated at checkout based on the destination, package size and weight, and selected shipping service.

Available shipping methods and estimated delivery times will be displayed during checkout. DREAD IX may periodically offer complimentary standard shipping based on order value or promotional events.

Selecting expedited shipping does not shorten DREAD IX's order processing time unless specifically stated. Expedited service applies to carrier transit after the order has been processed and shipped.

Domestic Shipping - United States

Standard shipping generally takes approximately 3-7 business days after shipment.

Expedited shipping generally takes approximately 2-3 business days after shipment, depending upon the service selected and destination.

Carrier delivery estimates may be affected by weather, transportation disruptions, holidays, incorrect addresses, or other circumstances outside DREAD IX's control.

For certain high-value orders, DREAD IX may require an adult or direct signature upon delivery. Any applicable signature requirement will follow the selected carrier's service rules.

International Orders

DREAD IX ships to select international destinations. Availability will be determined during checkout.

International delivery generally takes approximately 7-21 business days after shipment, although customs processing and other circumstances may result in longer delivery times.

Unless otherwise expressly stated at checkout, the recipient is responsible for all applicable customs duties, import taxes, VAT/GST, brokerage charges, customs clearance fees, and other charges imposed by the destination country or carrier. These charges are not included in the product price or shipping charge unless specifically stated at checkout and are not reimbursed by DREAD IX.

DREAD IX cannot predict the amount of international duties or taxes that may be assessed.

Customs delays: International shipments may be held or delayed by customs authorities. Customs processing times are outside DREAD IX's control and are not included in estimated delivery timeframes.

Refused or unclaimed international shipments: Customers are responsible for accepting delivery and paying applicable import charges. If an international shipment is refused, abandoned, or returned because required duties, taxes, customs charges, or delivery fees were not paid, any refund for otherwise eligible merchandise may be reduced by original shipping costs, return shipping costs, customs charges, duties, brokerage fees, or other expenses incurred by DREAD IX, to the extent permitted by applicable law.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing available tracking information.

Please allow approximately 24-48 hours after receiving your shipping confirmation for carrier tracking systems to update.

Temporary gaps between tracking scans do not necessarily mean that a package has been lost. Customers are encouraged to monitor tracking information, particularly for high-value deliveries and shipments requiring a signature.

Lost, Stolen, Damaged or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside DREAD IX's direct control. DREAD IX will assist customers with legitimate shipping problems when reasonably possible.

Delayed packages: If your package has not arrived by the carrier's estimated delivery date, continue monitoring tracking and allow reasonable additional time for carrier delays. If tracking has not moved for an extended period, contact DREAD IX so we can determine whether a carrier inquiry or claim may be appropriate.

Packages marked delivered: If tracking indicates delivery but you cannot locate the package, check the delivery location and with household members, neighbors, building management, or others who may have accepted it, and contact the carrier promptly. If the package remains missing, contact DREAD IX at monica@dreadix.com.

Lost packages: When a carrier confirms that a shipment has been lost in transit, DREAD IX will review the order and applicable carrier claim before determining the appropriate resolution.

Damaged packages: If your package arrives visibly damaged, photograph the exterior packaging before discarding it and photograph the product and internal packaging. Contact DREAD IX promptly with your order number and photographs so we can review the issue and, when appropriate, initiate a carrier claim.

DREAD IX is not responsible for theft occurring after a carrier has documented successful delivery to the address provided by the customer, except where otherwise required by applicable law.

Shipping Addresses & Returned-to-Sender Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you discover an address error, contact DREAD IX as soon as possible at monica@dreadix.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

DREAD IX is not responsible for additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

Orders returned to DREAD IX because of an incorrect, incomplete, refused, or undeliverable address may require payment of additional shipping charges before being resent.

Order Changes & Cancellations

If you need to change or cancel an order, contact DREAD IX as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing, production, customization, or shipment.

Made-to-order and customized products may be subject to separate cancellation and return conditions disclosed at the time of purchase.

Return Eligibility

To be eligible for a return, merchandise must be full-price unless the applicable product page states otherwise; unused and unworn; and returned with all original tags, packaging, dust bags, leather cream, accessories, and other included materials intact.

A return request must be submitted within 14 days of delivery.

Items that are worn, used, damaged after delivery, altered, missing tags, or missing original packaging or included materials are not eligible for return.

DREAD IX reserves the right to refuse a return that does not meet these requirements.

Non-Returnable Items

Items marked Final Sale are not returnable.

Customized or personalized items are not returnable unless they arrive damaged, defective, or incorrect.

Sale merchandise is not returnable unless otherwise stated on the applicable product page.

Limited-edition merchandise is returnable only when the applicable product page does not designate the item as Final Sale.

Socks and other items identified as non-returnable on the product page are not eligible for return.

Original shipping charges, international shipping fees, customs duties, taxes, brokerage charges, and similar destination-country charges are not refundable by DREAD IX, except where otherwise required by applicable law or when DREAD IX determines that an error on our part warrants a different resolution.

How to Start a Return

Initiate your return within 14 days of delivery through the DREAD IX online return process or by contacting DREAD IX at monica@dreadix.com. Have your order number and shipping information available.

Once your return is authorized, securely repack the merchandise with all original tags, packaging, accessories, and included materials. Include any return packing slip or authorization information provided by DREAD IX.

Unless the return is due to an eligible DREAD IX error, incorrect item, or qualifying damaged or defective product, the customer is responsible for return shipping costs.

DREAD IX does not charge a return handling or restocking fee for eligible returns.

Customers should use a trackable shipping service and retain the return tracking number and proof of delivery. DREAD IX is not responsible for customer return shipments that are lost before reaching DREAD IX.

Inspection & Refund Processing

All returned merchandise is inspected after receipt.

Please allow approximately 10-14 business days after the return is received for inspection and processing.

Approved refunds will be issued to the original payment method or as store credit when store credit has been selected and is available.

Purchases made using a gift card cannot be refunded to a credit card. The applicable gift-card portion will be returned in accordance with the original form of payment.

You will receive a confirmation email after your return has been processed. Financial institutions may require additional time to post an approved refund to your account.

Exchanges

DREAD IX does not guarantee direct exchanges because product availability may change, particularly for limited-production leather goods.

For the most reliable service, customers should return an eligible item under this policy and place a new order for the desired item. If DREAD IX offers a direct exchange for a particular order, availability and any applicable shipping charges will be confirmed before the exchange is completed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, appears to have a manufacturing defect, or you receive an incorrect item, contact DREAD IX promptly at monica@dreadix.com with your order number and clear photographs of the merchandise, packaging, and shipping box when relevant.

Do not discard damaged shipping packaging until DREAD IX has reviewed the claim, as the carrier may require photographs or packaging for a shipping claim.

After review, DREAD IX will determine the appropriate resolution, which may include replacement, repair where available, store credit, or refund, depending on the circumstances, product availability, and applicable law.

Normal wear, misuse, accidental damage, improper care, or damage occurring after delivery is not considered a shipping error or manufacturing defect.

International Returns

International customers must request an eligible return within 14 days of delivery and follow the same merchandise-condition requirements stated in this policy.

Unless otherwise required by applicable law or approved by DREAD IX because of an error on our part, international customers are responsible for return shipping and any return-related customs or carrier charges.

Original international shipping charges, duties, taxes, VAT/GST, brokerage fees, customs clearance fees, and other import charges are generally non-refundable by DREAD IX.

Customers should not refuse an international shipment as a method of returning merchandise. Refused, abandoned, or unclaimed shipments may incur return shipping, customs, brokerage, or other charges that may be deducted from any otherwise eligible refund, to the extent permitted by applicable law.

Return & Cancellation Activity

DREAD IX wants every customer to have a positive shopping experience. We may monitor the frequency and condition of returns, cancellations, and other order activity to help prevent misuse or fraud.

Excessive or abusive return or cancellation activity, fraudulent conduct, or repeated disregard of DREAD IX terms may result in limitations on future transactions or account closure, subject to applicable law.

Customer Service

For questions regarding shipping, returns, damaged merchandise, or an order, contact DREAD IX at monica@dreadix.com.

Please include your order number and relevant details so that we can assist you as efficiently as possible.