Questions,
answered.

In-stock orders are generally processed within 2-4 business days, excluding weekends and holidays. Made-to-order, customized, limited-production, and pre-order items may require additional processing time. Processing time is separate from shipping transit time.

Contact DREAD IX as soon as possible at monica@dreadix.com. We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Contact DREAD IX as soon as possible. Changes and cancellations cannot be guaranteed once an order has entered processing, production, customization, or shipment. Made-to-order and customized products may have separate cancellation conditions.

Available shipping methods and rates are displayed at checkout based on your destination, package size and weight, and selected service. Standard and expedited shipping options may be available for U.S. orders.

Standard shipping generally takes approximately 3-7 business days after shipment. Expedited shipping generally takes approximately 2-3 business days after shipment, depending on the carrier service and destination.

No. Unless specifically stated, expedited shipping applies to carrier transit time after your order has been processed and shipped. It does not shorten DREAD IX processing time.

Yes. DREAD IX ships to select international destinations. Availability is determined at checkout. International delivery generally takes approximately 7-21 business days after shipment, but customs processing may cause additional delays.

Unless otherwise expressly stated at checkout, the recipient is responsible for applicable customs duties, import taxes, VAT/GST, brokerage charges, customs clearance fees, and other destination-country or carrier charges. DREAD IX cannot predict these charges in advance.

Certain high-value orders may require an adult or direct signature upon delivery. Any signature requirement will follow the selected carrier's service rules.

Once your order ships, you will receive a shipping confirmation with available tracking information. Please allow approximately 24-48 hours for the carrier's tracking system to update.

Continue monitoring your tracking information and allow reasonable additional time for carrier delays. If tracking has not moved for an extended period, contact DREAD IX at monica@dreadix.com so we can review the shipment and determine whether a carrier inquiry or claim may be appropriate.

Check the delivery location and with household members, neighbors, building management, or anyone who may have accepted the package. Contact the carrier promptly. If the package remains missing, contact DREAD IX at monica@dreadix.com for assistance.

Eligible returns must be requested within 14 days of delivery. Merchandise must meet the return eligibility requirements and remain unused and unworn with original tags, packaging, accessories, and included materials intact.

Items marked Final Sale, socks, and customized or personalized items are non-returnable, subject to applicable law and exceptions for qualifying damaged, defective, or incorrect merchandise. Sale merchandise is not returnable unless otherwise stated on the applicable product page. Limited-edition merchandise is returnable only when the applicable product page does not designate the item as Final Sale and all return eligibility requirements are met.

For ordinary eligible returns, the customer is responsible for return shipping. If the return is due to an eligible DREAD IX error, incorrect item, or qualifying damaged or defective product, DREAD IX will review the circumstances and determine the appropriate resolution.

No. DREAD IX does not charge a return handling or restocking fee for eligible returns.

After your return is received, please allow approximately 10-14 business days for inspection and refund processing. If approved, the refund will be issued to the original payment method or as store credit when selected and available. Your financial institution may require additional time for the refund to appear.

Generally, no. Original shipping charges, international shipping fees, customs duties, taxes, brokerage fees, and similar charges are non-refundable, except where otherwise required by applicable law or when DREAD IX determines that an error on our part warrants a different resolution.

DREAD IX does not guarantee direct exchanges because product availability may change. For the most reliable service, return an eligible item under the Return & Refund Policy and place a new order for the desired item. If a direct exchange is available for a particular order, DREAD IX will confirm the details.

Contact DREAD IX promptly at monica@dreadix.com with your order number and clear photographs of the merchandise, packaging, and shipping box when relevant. Do not discard damaged packaging until the claim has been reviewed.

For questions about an order, shipping, returns, refunds, or damaged merchandise, email monica@dreadix.com. Include your order number and relevant details whenever possible so we can assist you efficiently.