Privacy Policy - The Basics
This Privacy Policy explains how DREAD IX collects, uses, shares, retains, and protects information when you visit our website, create an account, join our email list, contact us, or purchase from our storefront.
By using the DREAD IX website or submitting information to us, you acknowledge that you have reviewed this policy. This policy may be updated as our storefront, checkout, fulfillment, and customer support tools evolve.
Information We Collect From You
We collect information you provide directly, including your name, email address, phone number, shipping address, billing address, account login details, newsletter preferences, order details, return or support requests, product preferences, and messages sent to our team.
When you place an order, checkout and payment information may be processed by Shopify, payment processors, fraud prevention tools, shipping providers, and related service providers. DREAD IX does not store full payment card numbers on this website.
If you submit content through reviews, forms, chat, email, social media, or other communication channels, we may collect the content of that communication and the information needed to respond.
Information Collected Automatically
When you use the site, we and our service providers may collect device and activity information such as IP address, browser type, device type, operating system, referring pages, pages viewed, cart and checkout activity, session data, approximate location derived from IP address, and interactions with emails or site features.
We use cookies and similar technologies to keep account sessions active, remember cart activity, support checkout, protect the storefront, measure site performance, and understand how customers navigate product pages.
Some providers may also process technical signals to help detect fraud, abuse, automated activity, payment risk, or security issues.
Information From Partners
We may receive information from commerce, checkout, payment, fulfillment, email, hosting, analytics, fraud prevention, customer support, and content systems used to operate DREAD IX.
These providers may include Shopify for storefront and checkout workflows, payment processors for payment authorization, Vercel for hosting, Supabase for account and newsletter records, Sanity for content management, Resend for email delivery, shipping carriers for delivery updates, and other tools we use to run the business.
If you interact with DREAD IX through social media, campaigns, events, or partner platforms, we may receive the information you choose to share through those channels.
How We Use Information
We use information to operate the website, create and maintain accounts, process orders, authorize payments, arrange fulfillment, send order and account updates, respond to support requests, manage returns, prevent misuse, and protect customers and the storefront.
We may use information to improve product pages, navigation, accessibility, inventory planning, launch communications, customer experience, and future DREAD IX releases.
When you opt in, we may use your email address or other contact information to send newsletters, collection announcements, early access notices, event updates, and brand communications. You can unsubscribe from marketing emails at any time.
We may also use information as needed for legal, tax, accounting, insurance, security, fraud prevention, dispute resolution, and compliance purposes.
How We Share Information
We share information with service providers that help us operate DREAD IX, including checkout, payment processing, hosting, authentication, database storage, email delivery, fraud prevention, analytics, customer support, shipping, fulfillment, and content management providers.
We may share order and delivery information with carriers, fulfillment partners, payment processors, and commerce providers so your purchase can be processed, shipped, tracked, returned, or supported.
We may share information if required by law, legal process, government request, fraud investigation, security incident, business transfer, or to protect the rights, safety, property, customers, or operations of DREAD IX.
DREAD IX does not sell full payment card data, and we do not authorize service providers to use customer information for unrelated purposes outside the services they provide to us.
Cookies, Analytics, And Preference Controls
Cookies and similar tools may be essential for cart, checkout, account security, fraud prevention, and site performance. Other tools may help us understand product interest, page performance, and marketing effectiveness.
You can limit or block some cookies through your browser settings. Blocking essential cookies may prevent account, cart, checkout, or security features from working correctly.
If DREAD IX adds a cookie preference center or additional advertising tools, your available choices will be presented through that tool or through legally required notices.
Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide the site, maintain your account, fulfill orders, provide support, keep business records, prevent fraud, resolve disputes, and meet legal, tax, accounting, or reporting obligations.
Newsletter records may be kept until you unsubscribe or request deletion, subject to records we may need to retain for security, compliance, or suppression list purposes.
Order, payment, fulfillment, and support records may need to be retained longer than account or marketing records because of legal, tax, fraud prevention, and customer service requirements.
Your Privacy Choices And Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of certain uses of personal information such as targeted advertising or sale/share activity as defined by applicable law.
You can unsubscribe from marketing emails through the unsubscribe link in those messages. Transactional emails, including account, order, shipping, return, or security messages, may still be sent when needed to provide the service.
To make a privacy request, contact us at monica@dreadix.com. We may need to verify your identity or request details about your order or account before completing certain requests.
Some information may be retained or excluded from deletion requests when retention is required or permitted for legal, tax, accounting, security, fraud prevention, fulfillment, dispute, or customer service purposes.
Children
The DREAD IX website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to DREAD IX, contact us at monica@dreadix.com so we can review and take appropriate action.
Security And International Processing
We use reasonable technical, administrative, and organizational measures designed to protect personal information. No website, checkout, email, database, or internet transmission can be guaranteed completely secure.
Because DREAD IX uses cloud, commerce, payment, email, and fulfillment providers, information may be processed in the United States and other locations where those providers operate.
Policy Updates And Contact
We may update this Privacy Policy when our website, checkout, account tools, fulfillment process, service providers, or legal requirements change. The updated date at the top of this page shows when the policy was last revised.
Questions about this policy, your account, an order, or a privacy request can be sent to monica@dreadix.com.