Dread IX Apparel Return Policy
Thanks for shopping at DREAD IX APPAREL.
If you are not entirely satisfied with your purchase, we're here to help. If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F 9:00 AM-5:00 PM EST time) and we will gladly replace any applicable items! *(Subjected to terms and conditions)
Customers have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Note: You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit to DREADIX.com only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.
Return shipping charges information:
- Shipping cost is non-refundable, unless we ship an item in error.
- Returns will require the customer to pay for return shipping.
- Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground or $28 for International.
- Please ship with tracking; we are not responsible for packages lost by shipping carriers.
If you have any questions on how to return your item to us, contact us at www.dreadix.com